Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to tell us about your experience with a fast payout casino? This is the page for that. Below you'll find how to reach us, what we can actually help with, and what happens once your message lands in our inbox.
How to Reach Our Team
The best way to contact us is by email at [email protected]. A real person reads every message — we don't rely on automated replies to do the job of an actual answer. To help us get back to you quickly, tell us upfront what your message is about, whether that's a question on withdrawal times, a correction to a review, or general feedback on the site.
We aim to reply within a couple of working days. During busier periods it can take a little longer, but every message does get a response.
What We Can Help With
- Questions about our reviews — If you'd like more detail on how we assessed a particular operator's payout speeds, bonus terms or licensing, ask us directly.
- Corrections and updates — Online casino terms, bonus offers and processing times change often. If you notice something on the site that looks out of date, we want to know so we can check and update it.
- Content suggestions — If there's a topic around online pokies, payment methods or Australian-friendly casinos that you think deserves coverage, let us know.
- General site feedback — Whether it's about layout, clarity, or how we've ranked the options, genuine feedback helps us keep the site useful.
- Responsible gambling concerns — If you or someone you know needs support around gambling behaviour, mention this in your message. We can point you towards independent Australian support services such as Gambling Help Online or the National Gambling Helpline.
What This Site Can and Can't Do
We're an independent comparison site, not a casino operator. That means we can't process deposits, resolve withdrawal disputes, verify your identity documents, or access your account with any of the sites we cover — including VegasNow, Wincrown or any other operator listed here. For account-specific issues like a delayed payout, a bonus that hasn't credited, or a KYC query, you'll need to contact that casino's own customer support team directly, since they hold your account details and transaction history.
Where we can help is with general guidance: understanding wagering requirements, comparing payment methods available to Australians, or working out what a maximum cashout limit actually means for your bonus. If you're weighing up options beyond our main rankings, our page on Best Non GamStop Casinos 2026 covers a related angle worth a look.
A Note on Accuracy
Every review on this site is checked against publicly available information at the time of publishing, and we date our fact-checks so you know how current the detail is. Bonus terms, licence numbers and payout timeframes at offshore operators can change without notice, so if you've come across something in your own account that doesn't match what we've published, that's exactly the kind of message worth sending us. We'd rather correct it than leave outdated detail on the page.
Before You Get in Touch
A few quick checks can save you time:
- If your question is about a specific bonus or withdrawal, have the casino name and rough dates handy — it helps us understand the context faster.
- For account issues, check the operator's own support channels first, since they can act on your account and we cannot.
- If you're reporting an error on the site, a link to the exact page or section makes it much quicker for us to fix.
We appreciate everyone who takes the time to write in, whether it's a quick correction or a longer question about how online casinos work for Australian players. Every message helps us keep this site more accurate and more useful for the next person comparing their options.